Politique de remboursement

We want you to be happy with your order, but if something doesn’t work out, here’s what to do.

You have 14 days from the day your order is delivered to let us know you want to return an item. Contact us at info@sumoravibe.com before sending anything back.

Please include:

• Where and when you bought the product

• Your order number or proof of purchase

• A photo of the item

• The reason you are unhappy with it

After you contact us, we will send you a return label or instructions. Please send the item back within 14 days of receiving that label. If you need more time, just email us and we will see what we can do.

For a standard return, such as a change of mind or wrong size, the item must be unused and in its original packaging. If the item arrived damaged or has a quality problem, the unused/original packaging condition does not apply. Just send us clear photos and describe the fault.

Returns are free. We will send you a return label or instructions by email. There is no restocking fee.

Return address:

Sumoravibe Returns
1 rue de l'Église
11360 Villesèque-des-Corbières
France

Once we receive the returned parcel, we inspect it and approve the refund within 1–2 business days. In any case, we will issue the refund within 14 days of receiving your return, as required by French law. The money goes back to the original payment method: Visa, MasterCard, or PayPal. After we issue it, your bank or PayPal may take about 7–10 business days to show the refund in your account. We will email or call you once the refund has been issued.

If you would prefer a replacement for a damaged or defective item, mention that in your message and we will check availability.

This policy does not affect your legal rights under French and EU consumer law.